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Terms and Conditions

Last Updated: 12.03.2025

Welcome to OpsWise (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, platform (including Indalo), and any related products or services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

1. Acceptance of Terms

1.1 Binding Agreement
By accessing or using the Services, you represent that you have read, understood, and agree to be bound by these Terms and any other policies or agreements referenced herein (including our Privacy Policy ).

1.2 Eligibility
You must be at least the age of majority in your jurisdiction (often 18 years old) to use our Services. By accessing or using the Services, you represent and warrant that you meet this eligibility requirement.

2. Changes to the Terms

We reserve the right, at our discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to notify you (for example, by email or by posting a notice on our website). Your continued use of the Services after any such update constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must cease using the Services.

3. Our Services

3.1 Description
OpsWise provides digital transformation solutions, including advisory and delivery services, as well as access to Indalo, our proprietary platform that integrates AI-driven insights, automation, and tool integrations to help businesses optimize their operations.

3.2 No Guarantee
While we strive to ensure the accuracy and reliability of our Services, we do not guarantee that the Services will always be available, error-free, or that they will achieve specific results for your business.

3.3 Modifications to Services
We may add, remove, or modify features and functionalities of the Services at any time without prior notice. We will not be liable to you or any third party for any modifications, price changes, or service suspensions or discontinuations.

4. User Accounts

4.1 Account Creation
You may be required to create an account to access certain features of the Services. You agree to provide accurate, current, and complete information during registration and keep it updated at all times.

4.2 Responsibility for Account
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify OpsWise of any unauthorized use of your account or any other breach of security.

4.3 Account Suspension and Termination
We reserve the right to suspend or terminate your account if you violate these Terms or if we determine that your activities pose a risk to our Services, reputation, or other users.

5. User Conduct

5.1 Prohibited Activities
You agree not to:

  • Use the Services for any unlawful or fraudulent activities.
  • Infringe on the intellectual property rights or privacy rights of OpsWise or any third party.
  • Upload or transmit any harmful or malicious code, viruses, or any software designed to disrupt or damage the functionality of the Services.
  • Use any data mining, scraping, or similar data extraction methods to access or collect information from the Services.
  • Interfere with or disrupt the security, integrity, or performance of the Services.

5.2 Compliance with Laws
You must comply with all applicable local, state, national, and international laws, regulations, and treaties while using the Services.

6. Intellectual Property

6.1 Ownership
All content and materials provided through the Services, including but not limited to text, graphics, logos, icons, images, and software (collectively, the “Content”), are the exclusive property of OpsWise or its licensors. The Content is protected by applicable intellectual property laws.

6.2 License to Use
Subject to your compliance with these Terms, OpsWise grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business or personal use. No other licenses or rights are granted to you by implication or otherwise.

6.3 User Submissions
Any comments, feedback, suggestions, or other materials you submit to OpsWise (collectively, “Submissions”) become our property. By submitting any Submissions, you grant OpsWise an irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, display, and perform your Submissions for any purpose without any obligation to you.

7. Fees and Payment

7.1 Subscription or Service Fees
Some features or services provided by OpsWise may require the payment of fees. You agree to pay all applicable fees in accordance with the payment terms presented to you at the time of purchase.

7.2 Billing Information
You must provide valid payment information and promptly update it if it changes. By providing payment information, you authorize OpsWise to charge the applicable fees to your chosen payment method.

7.3 Refunds
Refunds, if any, will be granted at OpsWise’s sole discretion, in accordance with applicable laws and any specific terms that govern your purchase.

8. Confidentiality

Both parties may disclose confidential information in connection with the Services. Each party agrees to:

  • Use confidential information solely for the purposes of performing under these Terms.
  • Protect confidential information from unauthorized access or disclosure.
  • Return or destroy confidential information upon termination of these Terms, if requested by the disclosing party.

9. Disclaimers

9.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. OPSWISE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY INFORMATION PROVIDED IS ACCURATE, RELIABLE, OR COMPLETE.

9.2 Indalo Platform
While Indalo is designed to provide innovative solutions, OpsWise does not guarantee that the platform’s recommendations, insights, or tools will meet your specific needs or lead to particular results. All use is at your own risk.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OPSWISE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOST REVENUE, OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OPSWISE’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO OPSWISE FOR USE OF THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Indemnification

You agree to indemnify, defend, and hold harmless OpsWise, its affiliates, and their respective officers, directors, employees, and agents from and against any and all losses, liabilities, claims, demands, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

  • Your use or misuse of the Services.
  • Your violation of these Terms or any applicable law.
  • Your infringement of any intellectual property or other rights of a third party.

12. Termination

12.1 Termination by OpsWise
We may suspend or terminate your access to the Services immediately and without notice if we believe, in our sole discretion, that you have breached these Terms.

12.2 Termination by You
You may stop using the Services at any time. If you wish to delete your account, please contact us at info@opswise.ai.ai.

12.3 Effects of Termination
Upon termination of your account, your right to use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts located in [your jurisdiction].

14. Miscellaneous

14.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by OpsWise, constitute the entire agreement between you and OpsWise concerning your use of the Services.

14.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.3 No Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and OpsWise’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment
You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign our rights and obligations under these Terms freely without restriction.

14.5 Force Majeure
OpsWise shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond OpsWise’s reasonable control, including mechanical, electronic, or communications failure or degradation.

15. Contact Us

If you have any questions or concerns about these Terms or the Services, please contact us at:

OpsWise
Email: info@opswise.ai