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Privacy Policy

Last Updated: 12.03.2025

Welcome to OpsWise (“Company,” “we,” “us,” or “our”). OpsWise is committed to protecting your privacy and ensuring you have a positive experience when using our website, products, and services (“Services”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in relation to our Services, including our digital transformation platform, Indalo.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect various types of information from you in connection with your use of our Services, including:

  1. Personal Information

    • Contact Information: Name, email address, phone number, and company name when you fill out a form or sign up for our Services.
    • Account Information: Username, password, and other authentication details if you create an account.

  2. Usage and Device Information

    • Log Data: IP address, browser type, browser version, pages of our website you visit, the time and date of your visit, and other diagnostic data.
    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, or similar technologies to analyze trends, administer the website, track user movements, and gather demographic information about our user base as a whole.

  3. Business Information

    • Operational Data: If you use our advisory or delivery services, we may collect certain data about your business processes, systems, or challenges to provide accurate solutions and recommendations.
    • Indalo Usage Data: When you use Indalo or related tools, we may collect data pertaining to your usage patterns, performance metrics, and user feedback to enhance the platform’s functionality and deliver tailored insights.

  4. Communications

    • Email Correspondence: Information shared when you contact us (including via info@opswise.ai.ai) or subscribe to our marketing materials.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

  1. Service Delivery:

    • To provide, maintain, and improve our Services and the Indalo platform.
    • To process transactions and communicate with you regarding your account or projects.

  2. Customer Support:

    • To respond to inquiries, requests, or complaints.
    • To offer troubleshooting and technical support.

  3. Analytics and Improvements:

    • To analyze usage patterns and improve our website and Services.
    • To develop new features, tools, or functionalities for Indalo based on user behavior.

  4. Marketing and Communications:

    • To send you newsletters, marketing materials, or other information that may be of interest to you, subject to your communication preferences.
    • To invite you to events, webinars, or surveys.

  5. Legal Compliance:

    • To comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of OpsWise and our users.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, or similar technologies (“Cookies”) to:

  • Remember user preferences and improve user experience.
  • Analyze site traffic and trends.
  • Deliver targeted advertising and measure the effectiveness of our marketing campaigns.

You can control Cookies at the browser level. If you choose to disable Cookies, it may limit your use of certain features or functions on our website or Services.

4. How We Share and Disclose Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

  1. Service Providers:

    • With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting). We ensure they are contractually bound to protect your information.

  2. Business Transfers:

    • If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you of any change in ownership or use of your personal information.

  3. Legal Requirements:

    • If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  4. Protection of Rights:

    • When necessary to protect and defend our rights, property, or safety, or that of our users and others.

5. International Data Transfers

If you choose to provide us with information from outside your country of residence, you acknowledge that we may transfer that information to jurisdictions where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention and Security

  1. Retention:

    • We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  2. Security Measures:

    • We employ administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
    • Despite our best efforts, no method of data transmission or storage can be guaranteed as 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  1. Access and Correction:

    • You have the right to request access to the personal information we hold about you and to request corrections or updates if it is inaccurate or incomplete.

  2. Deletion:

    • You may request the deletion of your personal information. We will comply unless we are legally required or have a legitimate business need to retain certain data.

  3. Objection and Restriction:

    • You have the right to object to or request the restriction of processing of your personal information under certain circumstances.

  4. Data Portability:

    • You may request a copy of your personal information in a machine-readable format where required by law.

  5. Withdraw Consent:

    • Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at info@opswise.ai.ai. We will respond to your request as soon as reasonably possible and in accordance with applicable laws.

8. Third-Party Links and Services

Our website or Services may include links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party website or service you visit.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from anyone under 16. If you become aware that a child has provided us with personal information, please contact us at info@opswise.ai.ai so we can take appropriate steps.

10. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated version on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us at:

OpsWise
Email: info@opswise.ai